Privacy Policy for Fellengtours CC

Fellengtours CC, a South African travel company specializing in booking tours, accommodation, guides, and related services for clients, primarily international visitors to South Africa, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA). By using our services, including our online shop for custom packages (e.g., Garden Route, Victoria Falls, Kruger National Park) or day tours, or by registering on our platform, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information to provide and improve our services:

  • Personal Details: Name, contact details (email address, phone number), nationality, passport details, and travel preferences provided during registration, booking, or inquiries.
  • Payment Information: Payment details (e.g., credit card or bank details) processed through our secure payment platform, YOCO, for custom package bookings or day tours.
  • Travel Information: Details related to your travel plans, such as tour dates, destinations, accommodation preferences, and special requirements (e.g., dietary or medical needs).
  • Website Usage Data: Information collected automatically when you visit our website, including IP address, browser type, device information, and pages visited, using cookies or similar technologies.
  • Communication Data: Correspondence via email, contact forms, or phone calls, including any personal information shared during these interactions.

2. How We Collect Information

We collect information through:

  • Direct Interactions: When you register, book a tour, submit inquiries via our contact form, or communicate with us via email or phone.
  • Online Platforms: When you use our online shop to book custom packages or make payments via YOCO.
  • Automated Technologies: Cookies, analytics tools, and server logs that collect data when you visit our website.
  • Third Parties: Information provided by travel partners, suppliers, or booking platforms (e.g., accommodation providers or tour operators) to facilitate your tour.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Booking and Service Delivery: To process registrations, reservations, arrange tours, accommodations, guides, and other services, and issue travel certificates or confirmations.
  • Payment Processing: To handle payments, including the R2000 non-refundable booking fee for custom packages and payments for day tours, via YOCO or cash.
  • Communication: To respond to inquiries, provide booking confirmations, send tour updates, and reconfirm tour details.
  • Personalization: To tailor tour packages and recommendations based on your preferences and requirements.
  • Compliance: To meet legal and regulatory requirements, such as visa processing or health and immigration checks.
  • Website Improvement: To analyze website usage and enhance user experience through analytics tools.
  • Marketing (with consent): To send promotional offers or newsletters about our services, where you have opted in to receive such communications.

4. Sharing Your Information

We do not sell or share your personal information with third parties except in the following circumstances:

  • Service Providers: We share information with trusted third-party suppliers (e.g., accommodation providers, transport companies, tour guides) to facilitate your tour. These parties are contractually obligated to protect your information.
  • Payment Processors: Payment details are shared with YOCO for secure transaction processing.
  • Legal Obligations: We may disclose information if required by law, court order, or regulatory authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of Fellengtours CC, your information may be transferred as part of the business assets, subject to confidentiality agreements.

5. Data Security

  • We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
  • Payment transactions via YOCO are encrypted and processed securely.
  • Despite our efforts, no system is completely secure, and we cannot guarantee absolute security of your data.

6. Data Retention

  • We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
  • Booking, registration, and payment information is typically retained for 5 years to comply with South African tax and consumer protection laws.
  • You may request deletion of your personal information, subject to legal retention requirements (see “Your Rights” below).

7. Your Rights

Under POPIA, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your information, subject to legal retention obligations.
  • Objection: Object to the processing of your information for certain purposes, such as marketing.
  • Restriction: Request restriction of processing in certain circumstances.
  • Data Portability: Request a copy of your information in a structured, commonly used format.
    To exercise these rights, contact us at fellengtours@gmail.com. We will respond within 30 days, as required by POPIA.

8. Cookies and Tracking Technologies

  • Our website uses cookies to enhance user experience, analyze traffic, and improve functionality.
  • You can manage cookie preferences through your browser settings. Disabling cookies may limit certain website features.
  • We use analytics tools to collect anonymized data about website usage, which does not personally identify you unless combined with other data.

9. International Data Transfers

  • As a company serving international clients, we may transfer your information to suppliers or partners outside South Africa (e.g., for tours to Victoria Falls). We ensure such transfers comply with POPIA and that recipients maintain adequate data protection standards.
  • By registering or booking with us, you consent to the transfer of your information to countries where our suppliers operate, as necessary to provide the requested services.

10. Marketing Communications

  • We may send you promotional emails or newsletters about our tours and services if you have opted in.
  • You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us at fellengtours@gmail.com.

11. Third-Party Links

  • Our website may contain links to third-party websites (e.g., YOCO, supplier websites). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

  • We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date.
  • Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Information

For questions, concerns, or to exercise your data rights, contact Fellengtours CC at:

14. Complaints

If you believe we have not handled your personal information appropriately, you may lodge a complaint with the Information Regulator of South Africa:

By registering or engaging with Fellengtours CC, you acknowledge that you have read, understood, and agree to this Privacy Policy.